Privacy Policy – Chatbot & Social Media

At JASPER KEYPLAY, we truly value your privacy and are deeply committed to protecting your personal information. This policy clearly outlines how we collect, use, and safeguard information when you interact with us through our Chatbot services and Social Media platforms. By engaging with our services, you agree to the practices described in this policy.

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1. Information We Collect

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2. How We Use Your Information

We use the information collected from your chatbot and social media interactions to:

• Respond to Your Queries: Address your questions and provide efficient support.
• Offer Relevant Services: Provide you with tailored proposals, services, or updates that match your interests.
• Improve Chatbot Accuracy: Enhance the intelligence and effectiveness of our chatbots.
• Improve Social Media Engagement: Refine our content and interaction strategies on social platforms.
• Monitor Communication Effectiveness: Analyze how well our communication channels are performing.
• Send Announcements & Offers: Deliver relevant announcements, offers, or service alerts, but only with your explicit consent.

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3. Data Storage & Protection

We take the security of your data seriously:

• Secure Storage: Chatbot conversations are securely stored, often with end-to-end encryption depending on the platform (e.g., WhatsApp Business API, our web chatbot systems).
• Trusted Third-Party Tools: We utilize reputable third-party tools such as Meta platforms (Facebook, Instagram, WhatsApp), Google (for analytics or other services), and Zoho (for CRM) under strict privacy and data usage agreements.
• Restricted Access: Access to all collected data is strictly limited to authorized Jasper Keyplay team members who require it to perform their duties.

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4. Sharing of Information

Rest assured, we do not sell or rent your personal data to third parties. Your information may be shared in specific, limited circumstances:

• Internal Teams: With our internal teams when necessary for the delivery and management of our services to you.
• Service Providers: With trusted third-party service providers, but strictly for essential technical support, CRM integrations, or other operational necessities. These providers are bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or to protect our legitimate rights, property, or safety.

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5. Cookies and Tracking

Our chatbot and social media platforms may use cookies or similar analytics tools to enhance your experience and help us understand user behavior:

• Usage Patterns: To track how our services are used.
• Chatbot Performance: To improve chatbot efficiency and user experience.
• Engagement Trends: To understand how users engage with our content (e.g., via Meta Pixel, Google Analytics).

You have control over cookies. You can typically disable them through your individual browser settings if you prefer not to have them collected.

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6. Your Rights

You have important rights concerning your personal data. You can:

• Request Access: Ask for a copy of the personal data we hold about you.
• Request Correction or Deletion: Ask us to correct any inaccurate information or delete your data, where applicable.
• Opt-Out of Marketing: Opt-out of receiving marketing communications from us at any time.
• Withdraw Consent: Withdraw your consent for chatbot or social media data processing, though this may affect our ability to provide certain services to you.

To exercise any of these rights, please contact us at support@jasperkeyplay.com.

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7. Third-Party Links

Our chatbot and social media content may occasionally contain links to other websites or platforms that are not operated by Jasper Keyplay. Please be aware that we are not responsible for the content or privacy practices of these third-party sites. We strongly encourage you to review their privacy policies before sharing any personal information.

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8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on our website with a new "Effective Date." Your continued use of our chatbot or social platforms after any changes signifies your acceptance of the updated policy.

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